Walnut Valley, CA
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Overview:
Walnut Valley Water District dramatically improved citizen experience with their Start Water Service app
Champion:
Sara Rodriguez, Customer Service Manager
Savings:
Residents in Walnut Valley save hours being able to apply for Water Service online.
The future of government shouldn't involve a fax machine.
The old process was very convoluted - people would bring the form in, or fax or mail it in, or email it in. The district required people to come in-person to apply for Water Service for the last 60 years.
In minutes we were able to convert the existing process into a smart online experience.
For a long time we wanted to add services for customers.. customers were asking for their forms online but we also realized internally that we needed it.
Now that we're online, lines in the lobby are shorter, citizens are happy, and 65% of our signups are now online.
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By making the process smart we enhanced the experience while saving valuable time and money.
Residents in Walnut Valley save hours being able to apply for Water Service online.
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Testimonial
Sara Rodriguez, Customer Service Manager
"We’ve been online for 2 months with SeamlessGov and we’re just able to do more work and not worry about processing forms manually and by hand."
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