Harvard, MA
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Overview:
Harvard greatly improved citizen services by offering an electronic version of their Sheet Metal Permit application
Champion:
Julie Doucet, Executive Assistant
Savings:
Harvard saved their citizens hours on their Sheet Metal Permit application by offering it electronically.
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The future of government shouldn't involve a fax machine.
It was just a paper application. With that being said it usually took several hours to process. Sometimes it needed to go to different departments. Because of all of this, it typically took several weeks to process.
In minutes we were able to convert the existing process into a smart online experience.
It's much nicer and easier to read. You don't have contractors with their "not so great" handwriting. This offers a better citizen facing service and another way to submit. While timing mostly depends on what departments need to approve, it is nice to have an electronic version of the form.
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By making the process smart we enhanced the experience while saving valuable time and money.
Harvard saved their citizens hours on their Sheet Metal Permit application by offering it electronically.
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Testimonial
Julie Doucet, Executive Assistant
"I love the fact that people can attach documents to the form and everything can be in one e-mail. Overall it is fairly easy to use. SeamlessGov possesses a ton more functionality you can add to applications and forms."
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