Ferndale, MI
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Overview:
Ferndale dramatically increased online services by bringing their RPZ application online
Champion:
Joe Gacioch, Assistant City Manager
Savings:
Ferndale saved its citizens 1 WEEK by bringing their RPZ form online
The future of government shouldn't involve a fax machine.
In the old process, citizens would come in and complete the application, and the city would then review and issue a paper permit. This process involved a lot of vetting, a lengthy reporting process, and documentation that included an address and a Driver's License.
This process was more transactional, was a longer process and wasn't much of a conversation. Ultimately it was a regulatory relationship.
In minutes we were able to convert the existing process into a smart online experience.
With SeamlessGov, the citizens now use their smart phone to fill it out and to snap a pic of attachments like their Driver's License to the application. The city can then immediately review and issue permit.
Alternatively, some residents would come in to the lobby kiosk. With SeamlessGov, there is more of a conversational relationship, which we are very proud of.
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By making the process smart we enhanced the experience while saving valuable time and money.
Ferndale saved its citizens 1 WEEK by bringing their RPZ form online
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Testimonial
Joe Gacioch, Assistant City Manager
"It's pretty instantaneous. With the new process, we have a 10 min conversation about their application and then they are issued a permit immediately if in person. End game for us is hopefully by next year we will be a completely Seamless City [with our forms, website and GRM™]."
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