Previously, forms were submitted by hand and processed manually using data entry. Citizens printed these forms out or went to our office to obtain the form. Then, they filled it out by hand and had to send them into the correct office via mail or fax. Clerks spent the majority of their time reading hand-written entries and inputting the data into the computer, then processing those orders. This left a lot of room for error and was costly for both time and money.

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