Griffin, GA
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Overview:
The miscellaneous hardware receipt allows the IT department to track any hardware purchases.
Champion:
Senior System Administrator
Savings:
Digitizing the IT hardware receipt saves Griffin 10 minutes of processing time for each form, and $20 of manual processing costs and labor per form.
The future of government shouldn't involve a fax machine.
We used to keep a folder of all different types of forms for all different types of hardware. We would type in the information for each and print 2 copies one for the user and one for IT. Get them to sign it and file it in a folder in a drawer. If we ever needed to reference a form it was a pain searching thru who had signed for what. This took around 5 to 10 minutes.
In minutes we were able to convert the existing process into a smart online experience.
Now we condensed all Hardware receipts to one generic form and just pre populate the info and send an email to the user to sign it. They get a copy and we get a notification of receipt. We can just search the database for the info to be used later. It has definitely made fielding new IT equipment easier on our tech with less overhead and fear of forgetting to get a signature. The new process take less than 5 minutes.
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By making the process smart we enhanced the experience while saving valuable time and money.
Digitizing the IT hardware receipt saves Griffin 10 minutes of processing time for each form, and $20 of manual processing costs and labor per form.
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