Recognizing agents of change in government

November 2017

Shaunne Thomas

Procurement Officer

Shaunne Thomas has been a Procurement Officer in the Management & Financial Services Offices with the city of Charlotte for almost 3 years. In that time she has lead projects towards creating a job portal for 3rd party contracting and improving the way over 800,000+ residents receive and take advantage of the services provided by their government. Her hardwork and dedication are the reason why Service in Government is Beautiful!

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

This was always something I wanted to do.. so when I moved to Charlotte I pursued involvement. I'm from North Carolina. I grew up in the state and wanted to actually live in Charlotte, the largest city in the state, but at the same time it was very conveniently outside.

How did you first hear about SeamlessDocs?

We look for areas where we can unkink the pipes or straighten the pipes. We're trying to create efficient processes and we're trying to get to best practices with our customers or citizens in mind. It's very important to have a live person on the other end to UNDERSTAND what you're trying to do. You can't just offer an out of the box solution. 

Every municipality's forms are going to be different. Whether it's a parking permit or anything, every locality is unique. You need to be able to talk to somebody. Even if you can't understand how to pick the right buttons, this is the help that SeamlessDocs offers. It allows the folks here at the city to think creatively.

Why did you decide to go paperless?

We want to be one of the top best cities in the United States. We need to attract a diverse group of people to move to the city. One thing people think about is jobs and housing, but there is also the reputation of the city itself. 

We want to be progressive and forward thinking and address where the city needs to be for its citizens. On average in Charlotte, we're adding 44 new people a day; families, young people, etc. They're less paper oriented. They want to be able to push one button, not multiple. Accessing their government doesn't mean coming down to the city hall with paper in hand.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"We want to be one of the top best cities in the United States.. Don't be so myopic about the tool - THINK from the perspective of your customer. You are there to serve them. What is it that they need? If I'm a single mother with 3 kids and I'm trying to get a license for the dog we just got for Christmas, how can I enable that mother to do that from home - while she's cooking dinner - as opposed to coming into the building?"

Shaunne Thomas

Procurement Officer

Learn About SeamlessDocs

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Some forms take a couple seconds. Some of them take longer than a year. For us, SeamlessGov solves a problem that LARGE municipalities have. I think we have caused the company to rethink the way you do business and the solutions that we're crafting together. Ultimately, it goes all the way back to having live people on the other end and being able to synergize those solutions.

One form or process that's been changed by SeamlessDocs?

MLK Parade Form. The short answer is creating an amendment to a contract. We've taken the ability to communicate within the city to vendors and then craft supplements once an agreement is made that goes across your SeamlessDoc + Website you have + the GRM®. We're hoping you can integrate those two systems so you can create documents that CREATE documents.

Favorite SeamlessGov Feature?

The one that creates notifications and alerts that go back to Vendors. It keeps us from having to take time to write or pick up the phone and talk to people. It automates the whole thing. Some processes just kick off certain communications. You guys have the ability to do that automatically. Which is awesome. People appreciate that, we want to do that. 

If I tried to talk to everyone over the phone, it would take up the majority of my time. We are really given the ability to complete and automate a needed process and all of the extra steps leading to less phone calls.

Advice for another municipality just starting out with SeamlessDocs?

If you're within the same state. Municipalities with the same size typically communicate a lot with each other. 

The first thing that you should know is the state statutes of laws. Think of it like a pyramid and start with the low hanging fruit. What do citizens need THE MOST? The low hanging fruit gets you used to using the tool - it helps you think more critically. After that, you can use it more effectively for all citizens.

Andrew Liebelt

Success Manager

Andrew is the Director of Support & Knowledge at SeamlessDocs. He comes from another SaaS company that was acquired by Citrix, and attended Appalachian State University. Andrew is a North Carolina native who has traveled, lived around the world, and has settled in the most beautiful city in the country - New York! Personally he loves writing, filmmaking, cooking and helping SeamlessDocs' partners make their citizen interactions more beautiful!

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