Award Winner

April 2019

Karen Salwey

IT Systems Specialist

I have been with the City of Grand Forks for five years. My job includes implementing and training new software, Help Desk support, telephone and voice mail maintenance, and PC and hardware setup.

City of Grand Forks

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

I was working in the private sector for 18 years when the company I was with decided to move their corporate office. There was a job opening within my local City government and I applied for it. I got the opportunity to move to Information Technology within a year of my employment.

How did you first hear about SeamlessGov?

I believe our City Administrator received a cold call from Seamless and passed it along to the IT Director, who took an interest in it. Once we spoke with our Seamless Success manager and saw how easy it is to create forms, we dove in and thought of many ways to utilize an online form for information gathering.

Why did you decide to go paperless?

The world is going paperless, and we try to do everything we can to keep up with that. Transfer of information is so much faster between citizens and departments or department to department vs waiting for something to be mailed or moved through interoffice communications.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"Making Beautiful Government" means creating a supportive environment where workflow is "Seamless" and we can assist each department to operate more effectively and efficiently.

Karen Salwey

IT Systems Specialist

City of Grand Forks

Learn About SeamlessGov

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Implementation has gone well, once a form is created. It's been well received and submissions are easy to work with. The hardest part is just finding the time between other major projects and software rollouts, to get everything created. As with anything else, the more time you set aside to work on it, the faster your implementation will go. We are continually finding new applications for using SeamlessDocs, as well as transferring more of our Forms Library into SeamlessDocs. From internal forms to employment applications to security alarm keyholder renewals, SeamlessDocs has become an essential information gathering tool.

One form or process that's been changed by SeamlessGov?

Over the past two years, I've created two forms for the Police Department that have streamlined their processes and made it more efficient. Prior to creating our "Gas Drive Off" form through SeamlessDocs, a gas station owner would call the Police Department, and an Officer would drive to the Gas Station to take a report of the gas drive off. The Gas Drive Off form that was created was linked to the Police Department webpage on our City website, and gas station owners go to the webpage to report a drive off. All SeamlessDocs submissions are automatically linked into Google sheets so that the Police Officers can go to one spreadsheet to see all of the activity, and keep track of pending and resolved cases in one document. We went live with Gas Drive Offs in October 2017 and have had 485 reports to date. The Police Department has reported that it takes approximately 1/3 of the time to process drive offs compared to the old system. Participation has skyrocketed and the only change is this new system of reporting online with the new form. With 371 entries submitted by August of 2018, they have eclipsed recent years' number of reports with 4 months left in the year. By comparison going back from 2017 to 2014: 285, 254, 240, 235. The Police Department attributed this to the ease with which reports can be made through the online system. I also created a form for Online Crime Reporting that was linked to the Police Department webpage for citizens to report non-violent, non-emergency type crimes (not in-progress). This saves Officers time by not having to make the report in person, and information can be worked and resolved from reports that come in online. We went live with Online Crime Reports on July 31st, 2018 and to date have had 141 submissions in approximately 7 months. The Police Department has reported that this form submission is working out quite well. They've experienced approximate savings of at least 20 minutes per call, 10 minutes drive time for non-emergency calls, and 10 minutes on scene learning information of the event. This may not seem like a lot, but these online reports allow the Officers to document the incidents during slow times, which is very nice.

Favorite SeamlessGov Feature?

SeamlessDocs are very easy to create and change. I like the option to make questions conditional upon what a previous answer is, so that it's easier for the submitter to fill out the form. If something doesn't pertain to them, we can allow them to skip right over to the next set of questions.

Advice for another municipality just starting out with SeamlessGov?

There are never enough hours in the day to complete all tasks that are put before us, but SeamlessDocs can save a great deal of time and labor in ways you may not even be thinking about yet. Get creative and open your mind to all of the applications in many different departments where a simple form submission might save time.

Gina Cho

Success Manager

Gina is a Client Success Manager at SeamlessDocs. She has experience working in the public sector and owning client relationships at another Tech Startup, Poppin. Gina attended Rutgers University where she studied Psychology and Public Health. Born and raised in New Jersey, she likes to travel and discover new places.

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