Recognizing agents of change in government

June 2018

Dominique Green

City Clerk

Dominique has been with the City of Cleveland for 3 years. She graduated from Auburn University with a Masters in Accounting and is a CPA (Certified Public Accountant) by trade. She had two different careers prior to joining the City. Out of school, she worked for Ernst & Young in audit practice and soon after moved to Texas to run Football Operations.

She met her husband while working in Atlanta, GA and the two were married in 2015. The week before their wedding, Dominique interviewed for the City Clerk position and landed the job. Her responsibilities range from financial and accounting operations for the city to ultimately being in charge of day to day operations of the city. She is the main liaison between the governing body, department heads, and board. Her commitment and dedication to the population of Cleveland is an inspiration.

As a testament to her diligence, during this interview, Dominique was still working and 9 months pregnant with her second child!

Dominique has revolutionized the way citizens communicate with their government through SeamlessDocs and is truly Making Beautiful Government!

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

The City of Cleveland was looking for a City Clerk that was also a CPA and Dominique's accountant skills fit the job description perfectly. At the beginning, she had zero experience with how local government was run and had to learn everything from scratch.

She learns something new every day. She is inspired by watching the city progress and she loves receiving feedback from other City Clerks and citizens like, 'that is so cool the city is doing that!' Dominique is a major advocate for improving the quality of life for the citizens of Cleveland. Here is a bit of her reflection on this journey:

"We have such a big role to play. From an operations standpoint, when you bring in something like SeamlessDocs, that paperless form is a way a citizen can feel like their Government is doing something for them. Those little nuggets are inspiring me to continually improve the convenience of communication with the people of Cleveland."

How did you first hear about SeamlessDocs?

Dominique receives an overwhelming number of marketing e-mails, but one about SeamlessDocs caught her eye. The city had been discussing the idea of fillable forms to ease internal and external processes so she filled out a digital form from the e-mail and one of our Solutions Consultants, Amy, set up a meeting with her.

Initially, she was completely blown away. SeamlessDocs exceeded her expectations of what she thought was possible. Now that she is creating digital processes herself, the solution continues to surprise her with its potential. Dominique explains that it is amazing to be able to use the same form you've used for the last 30 years and immediately bring it online. She could instantly see the value over the initial demo and how simple the platform was to use.

Why did you decide to go paperless?

Dominique reflects that it seems like Local Government is not the fastest adopter of available technologies. Her priority was to make lives easier internally and to make citizens' lives easier. SeamlessDocs pledged to help the City of Cleveland improve operations and the way their citizens interact with government; Dominique was ready to hit the ground running. This was a no-brainer!

"Making Beautiful Government involves meeting the needs of today's citizens within the realm of the technology available. You are meeting the citizen where they are by using the best available technology. It is a disservice to your community to bypass this innovation."

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

"We are trying to do our part to improve the quality of life for our citizens and for our city. SeamlessDocs does just that. You are meeting the citizen where they are by using the best available technology. It is a disservice to your community to bypass this innovation."

Dominique Green

City Clerk

Learn About SeamlessDocs

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Implementation for Dominique was pretty easy. She remembers going through the demos and everything was fairly simple to learn. They wanted to focus on Human Resources and fairly early in the process they were able to go live with their Employment Application. This was now available online with a fully comprehensible and streamlined digital work flow process.

Long gone were the days of not being able to read someone's handwriting on a paper. Most companies have electronic Employment Applications; it was about time government caught up. She then reached out to other Department Heads and began gathering other processes they could quickly move online. The Department Heads could not deny the efficiency of their new digital processes.

One form or process that's been changed by SeamlessDocs?

The Baseball and Softball Registration Forms. This was the first time Cleveland had any online registrations for any sport. It proved to be huge this year. Not only could people sign up multiple children, they were also able to pay online with SeamlessPay. 

If it's a Friday deadline for registration, any parent can easily compete the form and payment in time without taking time off work or being stressed that they will not make closing time at City Hall. Furthermore, this is the only Softball or Baseball program within a 30-60 miles radius. They provide this sport for the entire County.

Another real game changer was bringing the Public Records Request Form online. If anyone needs to request a public document, they fill out this form. This has been especially useful because Cleveland has a hotel that's being built in the city with the Trump Organization backing the project. The Washington Post and New York Times have therefore been filling out Cleveland's Public Records Request form from different states. The ability to request and acquire these documents without having to show up in person has proven to be extraordinarily beneficial and a wonderfully progressive technological capability for this smaller population (12,101) city. This kind of technology changes the entire perception of the city.

Favorite SeamlessGov Feature?

"The ability to upload old forms and convert them easily to electronic forms is amazing! This allows us to retain the format of tried and true old forms without having to create new ones.

"The core of government is about serving your citizens. As a City Clerk it is your responsibility to seek out ways to do that efficiently and SeamlessDocs helps us do just that."

Advice for another municipality just starting out with SeamlessDocs?

Take it one form at a time. Initially, you might want every form converted right away, but that is not possible or feasible.

Most City Clerks don't have the time to do this, but you should not let this project sit idle. Definitely spend the time to make the platform work for you because you get so much in return. The initial work in making these forms electronic is worth it. Be patient because it takes a bit of time and initiative. It will also take practice and patience to make sure you get all of your department heads involved. Dominique discovered forms she didn't even know existed!

The Police Department for example has a form to fill out when a citizen is going out of town. You can request for them to check in and drive by your home to make sure your home is safe and secure while you are away. This form is now electronic and involves the proper Stakeholders and Department Heads through a digital workflow.

Ask around. What forms have you been using for 20+ years that should be online?

Ann Thai

Success Manager

Ann is a Client Success Manager with SeamlessDocs. She was born in Texas, went to high school in Ecuador and Argentina, and studied Architecture in San Francisco. She loves good barbecue, a reason to be active in the sun and playing music. You might find her running, baking, or designing and building furniture in her free time.

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