Recognizing agents of change in government

September 2018

Bryan Healy

Secretary to the Village Manager

I've been with the Village for 6 months now, dealing with all sorts of admin functions. I assist the Village Manager with administrative detail, personnel procedures and general secretarial duties; I provide constituent services to residents; I gather various background materials for Village board meetings and work sessions, and I compose agendas. I also maintain the Village website and post content on multiple social media accounts. I take on special projects as assigned, including upgrading website software to Drupal, converting all older meeting minutes to an online searchable platform, and more generally upgrading our system to the 21st century.

Seth speaks to the SeamlessDocs team in the February installment of the Seamless Speaker Series

Service is Beautiful

Q&A with this municipal champion

How did you get involved with local government?

When I was 15, I started working in the Recreation Department doing summer jobs in Hastings. I've been in government ever since!

How did you first hear about SeamlessDocs?

When I got to Croton, the Village was already using SeamlessGov. Part of my job was to keep the project going, which entailed figuring out what forms had already been digitized, which new forms needed to be created, etc. My Success Manager Gina and I got right to work!

Why did you decide to go paperless?

The Village decided to go paperless for a couple of reasons: 1. As part of a green initiative to use less paper, 2. The convenience for working residents who can't make it to office working hours, and 3. Bringing permits and registrations online was a huge help to both citizens who need to submit the applications and for staff who need to process submissions.

Paul accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Seth accepts his Service is Beautiful Award from CEO & Founder Jonathon Ende

Making Beautiful Government to me is building a government that is responsive to the needs of its citizens and doing so with a smile!

Bryan Healy

Secretary to the Village Manager

Learn About SeamlessDocs

Town of Gilbert Stats

Real results from this municipality

  • 27 Forms

  • 12,677 Submissions

  • 15 Minutes Saved per Form

  • 3,169 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Culver City Stats

Real results from this municipality

  • 115 Forms

  • 2,352 Submissions

  • 20.5 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 588 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Leesburg Stats

Real results from this municipality

  • 5/5 User Credits

    143 SeamlessDocs

    15 Web Forms

    158 Total Forms

  • 2,790 Submissions

  • 17.7 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 697 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

Cedar Hills Stats

Real results from this municipality

  • 47 Forms

  • 2,201 Submissions

  • 46.8 Submissions per Form on Average

  • 15 Minutes Saved per Form

  • 550 Total Hours Saved

    (Submissions * Time Saved per Form = Total Time Saved)

What was implementation like?

Implementation was very smooth! Gina was helpful talking through the steps and she helped bring the first couple of forms online. SeamlessGov offered resources that really helped me get trained, and I really enjoyed seeing how other municipalities had used SeamlessDocs to digitize their forms. Seeing how other people had done it helped me drive the initiative in Croton.

One form or process that's been changed by SeamlessDocs?

My favorite form that has been transformed is the Banner Application. Previously it was a paper form, delivered in person at Village Hall. Then we would have to go down to the Department of Public Works office, where it was processed then sent back to the Village Hall office. That's a lot of transmitting for one form! The form would be mailed from one place to the other; mailed back and forth each time! Now we're able to have everything done electronically with signature approvals on the form. That's a couple of hours saved per form!

Favorite SeamlessGov Feature?

The approval signature process is a game changer. The ability to automatically route the form from one signature to the next is great. It establishes an electronic record of accountability, where you can see when and by whom the form was signed off.

Advice for another municipality just starting out with SeamlessDocs?

There's lots of opportunities with SeamlessGov. I struggled with departments who were resistant to change, who were hanging onto their paper processes. By now, 4 departments in the Village are using SeamlessGov, but even after years not everyone is on board yet! For those departments who aren't yet users, let them know SeamlessGov would save time and be an added resource for residents. That really helped get our 4 departments on-board; once they started using the platform they liked it a lot and realized it was a great idea!

Gina Cho

Success Manager

Gina is a Client Success Manager at SeamlessDocs. She has experience working in the public sector and owning client relationships at another Tech Startup, Poppin. Gina attended Rutgers University where she studied Psychology and Public Health. Born and raised in New Jersey, she likes to travel and discover new places.

More Service is Beautiful Winners

Meet other government innovators.

#SIB Home

Popular Forms

View this municipality's best forms.

Start bringing your government forms online today!

Learn how a form automation solution that can help your municipality meet its initiative goals.

Thanks! We will get in touch ASAP!

Oops! Something went wrong while submitting the form